ca77 Privacy Policy — Your Information Is Our Responsibility

ca77 places the highest importance on its users' privacy. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information when you use the ca77 platform — which includes the website, mobile interface, and related services.

By using any ca77 service, you consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

ca77 collects two main types of information to provide and improve its services — what you provide directly and what is automatically collected while you use the platform.

2.1 Information You Provide

• Name, email address, and mobile number (at the time of registration)
• Date of birth — for age verification (only those aged 21 or above may register)
• Payment details — bKash, Nagad, or Rocket number (for processing transactions)
• Identity verification documents (where applicable)
• Messages sent to support via live chat or email

2.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Activity logs on the platform — pages visited and time spent
• Game play history and betting records
• Data collected through cookies and similar tracking technologies

ca77 uses the collected information for the following purposes:

3.1 Service Delivery and Operations

• Account creation and verification
• Processing deposits and withdrawals
• Managing gaming activities
• Applying bonuses and promotional offers
• Determining VIP level and providing cashback

3.2 Security and Compliance

• Fraud detection and prevention
• Age verification (confirming 21+ years)
• Fulfilling applicable legal obligations
• Responsible gaming monitoring

3.3 Service Quality Improvement

• Analyzing and improving user experience
• Suggesting relevant games and offers
• Improving customer service
• Identifying and resolving technical issues on the platform

3.4 Communications

• Sending important account-related notifications
• Promotional emails (with your consent only)
• Providing assistance via live chat

ca77 never sells your personal information. However, in limited circumstances, information may be shared with the following parties:

4.1 Payment Processors

Financial information necessary to complete transactions through bKash, Nagad, and Rocket is shared with these platforms. This information is used solely for processing transactions and the respective institution's own privacy policy applies.

4.2 Game Providers

Game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft process the minimum session data required to ensure fair play.

4.3 Legal Obligations

If information is required to be disclosed due to legal requirements, court orders, or requests from relevant authorities, ca77 will comply with the law. In such circumstances, we will make every effort to notify you as far as possible.

ca77 adopts technical and organizational measures in line with industry standards to keep your personal information secure:

5.1 Technical Safeguards

• SSL Encryption: All data transmitted on the platform is encrypted using SSL/TLS technology.
• Database Security: Stored information is held in encrypted databases.
• Firewall: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication: An additional security layer for accessing your account.

5.2 Organizational Measures

• Only authorized personnel are permitted to access personal information.
• Staff receive regular data protection training.
• Procedures are maintained for quickly identifying and addressing data security breaches.

However, transmitting information over the internet or electronic storage is not completely secure — we make every effort, but complete security cannot be guaranteed.

ca77 uses cookies to improve your experience on the platform. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: These are necessary for the platform to function properly. They are used to maintain login sessions and security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyze platform usage and improve service quality.

6.2 Cookie Control

You can disable cookies from your browser settings. However, this may limit some platform functionality and affect login sessions.

ca77 retains your personal information only for as long as necessary. Retention periods depend on:

• Required information is retained for as long as your account remains active.
• Financial transaction records are retained for a specified period after account closure in accordance with applicable legal requirements.
• Some information may be kept for an extended period for fraud prevention and security purposes.
• Information is securely deleted once it is no longer relevant.

As a user of the ca77 platform, you have the following rights:

8.1 Right to Access

You can find out at any time what information ca77 holds about you and how it is being used.

8.2 Right to Rectification

If your profile contains incorrect or outdated information, you may request a correction. Some information can be updated directly through account settings; for other changes, please contact our support team.

8.3 Right to Erasure

You may request deletion of your personal information; however, some information may need to be retained for a specified period due to legal obligations or ongoing financial transactions.

8.4 Opting Out of Promotional Communications

You can stop receiving promotional emails or messages at any time. Contact the support team or use the unsubscribe option in the email.

ca77's services are for those aged 21 and above only. We do not intentionally collect personal information from any minor.

If we become aware that information has been collected from a person under the age of 21, we will delete it immediately and close the associated account. A request to parents or guardians — if you believe your child has registered on ca77, contact us immediately at [email protected].

If the ca77 platform contains links to third-party websites, their privacy policies are entirely separate. We are not responsible for the information collection or usage practices of these external sites.

Payment service providers — bKash, Nagad, Rocket — follow their own privacy policies. It is advisable to read their respective policies before using these services.

ca77 may update this privacy policy from time to time. For significant changes:

• You will be notified of the change via email or a platform notification.
• The "Last Updated" date at the top of the page will be changed.
• Continuing to use the service after a change means you consent to the updated policy.

It is recommended that you review this policy regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the ca77 platform (support in Bengali)

We will try to process your request as quickly as possible. Complex requests may take a little more time.